Policies and Shipping
Shipping
Shipping is available for most apparel and accessory items. Orders typically ship within two business days of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Shipping cost will depend on shipping distance as well as size and weight of items.
Once your order has been shipped it cannot be canceled.
Sorry, but we do not ship outside of the Continental U.S.
Return Procedures & Conditions
Proof of purchase is required.
Only regular priced items may be refunded, sale / clearance items cannot be refunded.
You will be responsible for all shipping costs related to your return.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition as sold. All packing materials, accessories and documentation must be included.
All returned products will be thoroughly inspected, and a determination will be made if eligibility and conditions are met. Please verify the product you are returning meets the conditions and qualifies for return to avoid any delay in, or denial of, processing your return. If an item does not meet the conditions, Apple Valley Bicycles reserves the right to charge a restocking fee up to 40% at Apple Valley Bicycle’s sole discretion. Return processing may take up to 7 business days from the time your product is received.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which may take up to 7 business days to settle.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products.
Most apparel, gear and accessory orders will be ready within one business day.
Bicycles and other products which require assembly will be ready within two business days.
We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store.
Unless special arrangements are made in advance, orders need to be picked up within 14 days or the purchase amount will be refunded, and a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!